At Kidroop, your satisfaction is our priority. We want you to love every purchase — but if something isn’t quite right, we’re here to help.
🛍️ Return Policy
You may request a return within 30 days of receiving your order.
To be eligible for a return:
- The item must be unused, unworn, and in its original packaging
- Proof of purchase (order number or receipt) must be provided
- Return requests must be approved by our support team before shipping the item back
Please note:
Customers are responsible for return shipping costs unless the product arrived damaged or incorrect.
💸 Refund Policy
Once we receive and inspect the returned item(s), we will issue a refund within 10 business days.
- Refunds are issued to the original payment method
- You will receive a confirmation email once your refund has been processed
If your return does not meet the conditions listed above, we reserve the right to deny the refund or issue a partial refund.
❌ Non-Returnable Items
The following items are not eligible for return or refund:
- Products marked as final sale
- Items damaged due to misuse or wear and tear
- Opened collectibles or figures removed from original packaging
🚚 Return Shipping Labels
Need help with your return?
You can purchase a return shipping label through our customer service. Contact us with your order number and the reason for return, and we’ll guide you through the process.